Shipping policy
Shipping Policy
Last updated: April 8, 2026
Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Carriers
We ship across Canada using trusted carriers including Canada Post and Purolator. Shipping rates are calculated at checkout based on your location and order weight.
Estimated Delivery Times
- Ontario (local): 1–3 business days
- Rest of Canada: 3–7 business days
Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons (e.g., holidays).
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery status directly on the carrier's website.
Free Shipping
We offer free standard shipping on orders over $125 before tax within Canada.
International Shipping
At this time, we primarily ship within Canada. For international inquiries, please contact us directly at admin@sparktoys.ca
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at [your email] with your order number. We'll work with the carrier to resolve the issue as quickly as possible.
Incorrect Address
Please double-check your shipping address at checkout. Spark Toys Cobourg is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately before the order ships.
Contact Us
Spark Toys Cobourg - admin@sparktoys.ca, 289-252-0808 or visit us in shop at 30 King St W in Downtown Cobourg
